Received the first printed copy of “Ardie’s Big Secret”. Was not thrilled with the print quality. Tried for weeks to get Ingram Spark to address the issue. I even offered to send them the book so they could see it. Nobody wanted that.
First line customer services, at least, seemed sympathetic. They kept sending it for technical review. The technical review people were supposed to get back to me “immediately”. Immediately turned out to be almost three weeks.
Then, finally, I received the following,
“Thank you for reaching out to our customer support team regarding your order and print concerns. Upon review of your files and the printing of order SPK-6420658-1, we have not found any issue with either. The interior files are created in our recommended CMYK and the quality of the book was found to be within standards. While it is IngramSpark’s goal to keep the look of the product consistent, variation is a normal occurrence and is not considered a manufacturing defect. It will not be unusual for you to see minor differences from book to book or when comparing to your eproof, including, but not limited to, slight variances in color, binding, cover placement, inside gutter/margin width, or even the trim size. If you have any questions or if there is anything else I can help you with, please feel free to reach out to me and I'll be happy to assist!”
OF COURSE I HAD STILL ISSUES. It took them over two weeks to give me the company line. So I wrote again.
And here is what I got back:
“Based on the printer the order routes to, you may see a slightly lighter or darker version printed when comparing to the artwork submitted in your files. We make provisions for and indicate in our company documentation, that there may be up to a 1/16” shift or +/-0.1 color density variation on any book manufactured by Lightning Source/IngramSpark. IngramSpark Customer Support”
OK. So, you take what you get, right? By that time, I had found other issues that had nothing to do with this. So, I fixed those and reuploaded my book. I ordered a second book to see what happens. We’ll see.